• All required pre-requisites were provided in due time.
• The client has actively cooperated throughout the process.
• Refund requests must be submitted within the specified timeframe mentioned in the contract.
• Pre-Requisites for Refund Eligibility

1.1 For Existing Stores:

• The store must be active and in compliance with marketplace policies.
• Store login credentials and access permissions must be provided to StoreXpertz.
• Any necessary historical data, previous performance reports, and marketplace compliance details should be shared.
• The client must ensure uninterrupted access to relevant business accounts (e.g., Amazon, Walmart, Shopify, TikTok Shop, etc.).

1.2 For New Stores:

• All required business and personal information must be submitted before work commences.
• Necessary marketplace approvals must be secured by the client unless explicitly covered in the service package.
• The client must allocate the agreed-upon budget for inventory procurement and advertising.
• A commitment to onboarding timelines and providing requested information promptly is required.

• If a discounted coupon has been applied.
• If the client has requested more than two revisions for product research.
• If the cancellation is due to reasons unrelated to StoreXpertz.
• If the client has been unresponsive or inactive for more than 3 weeks.
• If StoreXpertz's policies have been violated.
• If another company or virtual assistant has been approached for the same project.
• If the client fails to fulfill pre-requisites, such as providing necessary business/store details.
• If the client does not purchase the required inventory or does not allocate the prescribed budget.
• If a complete design change is requested after project approval (for website-related services).
• If the refund request is submitted after the designated request period.
• If the business is closing, changing its name, or pivoting to another model.
• Personal reasons such as a change of mind, disagreements with a partner, or any unrelated factors will not be grounds for a refund.
• If the store has started generating sales, no refund can be claimed.

• LLC Registration
• Marketing Budget
• Prep Center Fee
• Social Media Management
• Search Engine Optimization (SEO)
• Domain Registration
• Web Hosting